We use an operational procedure to manage returns and repair material, which enables us to speed up the handling of incoming material and have better traceability during the repair stage. This procedure means obtaining a repair authorisation number (RMA number) for each individual item you wish to send for repair, before actually sending it.

Fill in the RMA form online to speed up the submission process and request the repair of an item. Alternatively, download the RMA form, fill it in completely and send it to the reference address in your area:

Europe service.convergent.europe@convergent-photonics.com

USA & RoW service.convergent.usa@convergent-photonics.com

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